Create More
|
In memories are made of this I address on how people create the past. And the implications of this for communicators. Use expertise is about how professional communicators might do everyone a favour by engaging with people's expertise instead of trying to informationalising them to death with the brand as know-it-all. When disaster strikes, consumerism as a model doesn't help us. Service brands that help people cope in a crisis are usually rewarded with high levels of loyalty and word of mouth. But that is because they are good at anticipating what people are likely to do and capable of doing. Which is usually to improvise. Marketing LOVEs to segment. All of which assumes your audience are aggregates of individuals. Who stay the same. Of course if we wear different hats then segmentation starts to unravel. Which it is.
|